Privacy Policy
Privacy Policy
Effective Date: 30-Jul-2025
At KaizenCRM (a division of Flowmatik), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (kaizen-crm.com) or use our services.
1. Information We Collect
Information You Provide:
Name, email, phone number (via forms or waitlist)
Business name, website, and relevant project details
Payment and billing info (only if services are purchased)
Communication preferences and onboarding requests
Information We Automatically Collect:
IP address and browser type
Usage behavior (e.g., pages visited, time spent)
Device type and operating system
Form and button interactions (via Wix analytics and third-party tools like Google Analytics)
2. How We Use Your Information
We use the information you provide to:
Respond to inquiries and onboarding requests
Provide system setup, automation, and support services
Send updates, tutorials, or service-related communications
Improve website functionality and user experience
Maintain internal records and analytics
3. Data Sharing
We do not sell or rent your personal data.
We may share information with:
Service providers (e.g., Wix, Make.com, Google Suite) strictly for service delivery
Subcontractors or technical partners working on your project (under confidentiality agreements)
Legal authorities, if required by law or to enforce our Terms
4. Cookies & Tracking
This website uses cookies and similar tools (e.g., Wix, Google Analytics, Meta Pixel) to:
Analyze usage and traffic
Improve site performance
Personalize content and messaging
You can control cookies through your browser settings or decline non-essential cookies via the cookie banner.
5. Data Storage & Security
All data is stored on secure servers managed by trusted platforms (e.g., Wix, Make.com, Airtable).
We implement appropriate technical and organizational measures to protect your data.
While we take security seriously, no system is 100% immune — use the service at your own risk.
6. Your Rights
You may:
Request access to the personal data we store
Ask us to correct or delete your information
Unsubscribe from marketing emails at any time
Contact us at office@flowmatik.ai for all requests.
7. Data Retention
We keep your contact and usage data:
For up to 24 months after your last interaction
Or longer if legally required or part of an active service agreement
CRM system data (inside Monday/Make) is retained according to the policies of those platforms.
8. Third-Party Links
Our site may link to other websites (e.g., Monday.com, Make.com, Fillout.com).
We are not responsible for their content or privacy practices. Please review their policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.
10. Contact Us
For questions, requests, or concerns:
📧 Email: office@flowmatik.ai
🌍 Website: www.flowmatik.ai